An Invitation to Attend a Training Course Entitled:
Customer Relationship Management (CRM)
Training Date, Time and Venue:
From August 11-13, 2026 for three full days from 8:30AM – 5:30PM at a Hotel to be announced during registration.
Objective of the Training:
- The general objective of the training on CRM is to show the approaches and techniques for retaining, maintaining and utilizing existing customers. The training will show the methods of increasing the life time value of customers in increasing profit and reducing cost.
Course Contents:
- Understanding CRM
- CRM and profitability
- Customer service, handling and experience
- Dealing with customer complaint systematically
- Pareto principle- working on the 20% customer
- Attitude and CRM
- Communication and CRM
- CRM tools, standards and activities
Target groups:
Employees of an organization with frequent and direct contact with customers, Customer Relationship Managers, Marketing Managers, Marketing Officers, Sales Agents, and others interested in this important training.
Training fee:
Birr 14,850 per person for members and Birr 17,820 per person for non-members.
For registration and inquiries:
0115500934, 0913249766, 0911194965, 0911343078, 0913553393; assefakasa2@gmail.com, hiwottlhn9@gmail.com & dejedesalegn@gmail.com.
